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FAQ
Why does my order say Processing?
If your account shows "processing" this means you have successfully placed your order.
Once we get our tracking manifest and post it on your account, it will then say "Shipped"
Why is my tracking Number not working?
In most cases it is because the postal sites do not update tracking details for 48 hours after your tracking is posted to your account.
When do you ship?
All Orders take 2-3 days to process, and we will update your account with your tracking number and send a shipment notification email .
Wholesale orders, due to quanity and credit card approval will be slightly longer
Do you have Contact Information?
We provide all Contact Information in your order confirmation email.
Every on-line transaction made within The Purse Boutique is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. When we pass your information to the merchant from whom you made the purchase this is done using PGP encrypted mail. You are far safer using your credit card within The Purse Boutique than you are in a restaurant in your area.
We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware fire wall and the computer that handles the card services is a bastion host of The Purse Boutique servers, and not accessible from the Internet.
Are your products Genuine Leather?
All of our products are made with the highest quality leather.
We also offer canvas, nylon etc. that are properly noted in the descriptions.
We Absolutely DO NOT sell PVC Material.
How do I exchange/return an item?
Please check our "Return Policy" Link which provides all important details and exchange form.
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