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Customer satisfaction in our products and services is our top priority. We are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand however, that every customer is unique and we are flexible to meet every Customers particular needs.
Our Products Come with a 7 Day Exchange Only Policy from the Date of Delivery.
How to Exchange Your Product
In the event that you are not content with your purchase please contact us using the Exchange Form we have provided for you below.
We will then provide instruction on where to return your product(s). Please do not Ship Back the product to the address on the shipping label.
You must return the product(s) within 7 days from the date of delivery and kindly provide us with a tracking number. All packages are shipped at the Customers expense. We do not charge a restocking fee but in such cases, we loose the cost of the initial shipping and cannot pay for shipping both ways.
Please Note that all products being exchanged must be new and in unused condition. This means that all tags, cards, dustbags and plastic are still intact.
Please Read descriptions, we will allow an exchange only for items that are "too big" and can get the same item if it comes in a smaller size. If it does not, you can choose another item that is equal or lesser value only.
We do not accept exchanges after 7 days from the official delivery date. We do not accept exchanges of any item that has been used or damaged through no fault of your own. Be careful opening your package, we are not responsible if you cut the dustbag, box or product.
As soon as we receive your return package, we will process your store credit and it will be emailed to you for your new/exchanged purchase. Shipping cost is non refundable.
The product is subject to final inspection before your exchange is processed. Allow 1 week for the exchange to be processed. We will then post a new tracking Number on your account.
By purchasing an item from www.thepurseboutique.com you are legally agreeing to, and shall abide by, the terms set forth in this return & exchange policy above.
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